From 1 July 2025, we have taken on new responsibilities related to issuing information on foreign upper secondary school certificates. At the same time, we continue to issue information on foreign higher education diplomas for the purposes of further education and for professional recognition.
This represents a significant change for us and a substantial increase in the number of applications received. We understand that obtaining such information is an important step for many individuals, often a prerequisite for starting studies, taking up employment, or completing formalities in another country.
We are focused on ensuring that applications are processed as efficiently as possible and without unnecessary requests for corrections. To achieve this, we are expanding our team and implementing further improvements in the SYRENA System.
Questions regarding the issuance of information on foreign diplomas and certificates should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.. There is no need to send them to other NAWA email addresses.
One of the main reasons for extended processing times is the need to supplement and correct applications.
We follow a clear principle: requests to correct an application or provide additional documents are sent to applicants only when strictly necessary. The more complete and accurate an application is at the time of submission, the more efficiently the substantive assessment and the process of issuing information can be carried out.
Currently, approximately 50% of submitted applications are incomplete and require additional verification. Each such application must be reviewed twice:
• first, after submission,
• second, after the applicant provides the required supplements.
It also happens that, despite receiving detailed information about deficiencies, applications are not supplemented. Between 8 December 2025 and 24 February 2026 alone, 1,159 applications requiring supplementation were not corrected.
During that period, we spent nearly 580 hours analysing these cases and preparing requests for additional documents, which corresponds to approximately 73 working days. This is time that could not be devoted to assessing other complete applications or issuing information.
For this reason, we place strong emphasis on the correctness of documents at the submission stage. A complete application proceeds directly to substantive assessment. An application requiring corrections engages additional resources and extends the queue, not only for one person but for all applicants waiting for their cases to be processed.
We have compiled the most common situations that result in applications being put on hold or rejected. To avoid this, please review the list below.
WHAT MOST OFTEN REQUIRES CORRECTION?
Based on our experience, similar formal issues tend to recur. Avoiding them enables us to issue information more quickly.
Every day, we review incoming applications and issue information regarding submitted diplomas and certificates. We understand that time matters, which is why we are strengthening our team, streamlining the process, and developing tools to make it more efficient.
At the same time, the smooth progress of the procedure also depends on the completeness and accuracy of the application. We kindly ask you to prepare your documents carefully and complete the form attentively, as this will allow us to proceed more quickly to the substantive assessment of your case.
IMPORTANT! Many delays in processing applications result from errors or missing documents. Before submitting your application, be sure to read the relevant instructions: Secondary School Certificate | Higher Education Diploma.
We encourage you to review the available information materials before submitting your application.
USEFUL LINKS
- Issuing information on foreign diplomas and certificates
- Higher Education Diploma – rules and instructions
- Secondary School Certificate – rules and instructions
- FAQ – frequently asked questions
- SYRENA System – application submission
- KWALIFIKATOR System – the website allows users to check qualifications from 84 countries, including those not subject to automatic recognition, find information on recognition in Poland, and generate general information about a diploma, the so called recognition statement